Terms & Conditions

The standard offering, coverage, and commercial terms for every Autoverse subscription — set out clearly so what you get, what falls outside, and how support works are never in doubt.

What we deliver

Clear coverage. No surprises before payment.

The standard offering and coverage for every Autoverse subscription — what is included, what falls outside, and how support and maintenance work.

Inclusions

Standard configuration of all platforms & server setup
Virtual onboarding session
A defined number of user licenses
Standard templates of each platform included in the subscription
Virtual trainings subject to calendar availability (2 per month)
Ticket management system

Exclusions

Customisations at an additional charge
Onsite training at an additional charge
Travel and accommodation for onsite support
Building 2D and 3D models of vehicles
Hardware costs wherever applicable
No manual / phone / WhatsApp support requests

Support, maintenance & data

SLA for tickets within 48 hours
Specialised requests are scoped with an estimate first
Yearly maintenance charges included in this plan
Secure data storage with platform-level access controls

Agreement & NDA

Mandatory signing of a physical / digital detailed platform agreement and NDA within 10 days of subscription start.